Solution Consultant

You’ll report to: Tash Bond, Chief Delivery Officer

Team: Delivery

Location: UK based, Remote-First. We have an office in London (Monument) that you can use as frequently or as little as you like.

Salary Range: £95,000 – £110,000 per annum

Role Type: Full-Time, Permanent

Start date: As soon as possible

Visa / Sponsorship Available: Not Available

About Send

Send is a rapidly growing InsurTech company founded in 2017 by our three Co-Founders, Andy, Matt, and Ben all with extensive experience within the Insurance sector. Their driving force behind founding Send was their collective vision to reshape and enhance the processes of commercial insurers by seamlessly integrating advanced technology and deep expertise.

In 2022 we were recognised by Insurance Times as the Technology Innovation of the Year for Underwriting at the Tech & Innovation Awards. In 2023, we were named a Leader in the IDC MarketScape: Worldwide P&C Intelligent Workbench Applications. And in 2024 we’ve followed this up by being shortlisted for the ‘Global P&C Technology Partner of the Year’ award at the Axco Global Insurance Awards, and being named as a Top Insurance Employer in the UK by Insurance Business.

Excited by the opportunity to transform the insurance landscape? Then check out the role below!

#loveunderwriting

Our Funding

From 2017 to 2022, we bootstrapped our growth journey, transforming into a profitable and stable company. In November 2022, after a year of remarkable expansion in our revenue and team, we successfully obtained £9M in Series A funding to accelerate our expansion in the UK and US and our product development.

The Send Team

Over the past 18 months, Send has experienced remarkable team growth, expanding by over 50% to a team of 80+. At the beginning of 2023, our team was based in the UK and Poland. We’ve taken significant strides towards establishing a global presence and now have team members across the US and India, all working collaboratively to be the market-leading underwriting software platform for agile insurers.

The Role

This role offers an exciting opportunity to join the Send Team and play a crucial role in defining and implementing technical solutions and architectures for our clients. Working as a member of the Delivery Team you’ll play a key role in the delivery of complex digital transformation projects for Send’s clients. Your expertise will be instrumental in delivering a deeply integrated underwriting workbench solution that streamlines and automates the workflows of insurance underwriters. You’ll also collaborate closely with the core technology teams to ensure alignment and continued evolution of our core product offering.

What You’ll Be Doing as a Solution Consultant

Technical solution definition:

• Define and architect technical solutions tailored to client requirements.
• Develop comprehensive technical documentation and solution designs.
• Design and develop integrations for a microservice architecture to enhance the underwriting workbench solution.
• Ensure scalability, performance, and reliability of the designed solutions.

Client engagement:

• Collaborate with clients, primarily insurance companies, to understand their business needs and technical requirements.
• Provide consultancy and expert advice to clients on best practices and optimal technical solutions.

Team collaboration:

• Liaise and align technical solutions with the core product team to ensure consistency and integration with core offerings.
• Support SIs and partners in executing digital transformation projects.

Data architecture and modelling:

• Extend and optimise the data model and data architecture to meet client needs.
• Design and implement data pipelines and ETL/ELT processes.

Workflow design:

• Design and develop workflows to enhance the underwriting workbench solution.
• Ensure workflows are efficient, scalable, and aligned with client requirements.

Technology stack:

• Design solutions that leverage a range of technologies including AWS, Angular, Java, Python, MySQL, DynamoDB, Snowflake, Terraform.
• Stay up to date with the latest technologies and industry trends to ensure the adoption of best practices.

The Skills and Experience Needed for the Solution Consultant Role

• Proven experience in solution consulting, particularly within the insurance industry.
• Strong technical background with expertise spanning multiple cloud providers (AWS essential), Java, SQL/NoSQL databases, data warehousing.
• Demonstrated ability to define and architect technical solutions and develop comprehensive documentation.
• Experience in data modelling, data architecture, data pipelines, ETL/ELT processes.
• Excellent consultancy skills with a proven track record of working effectively with clients, especially insurance companies.
• Strong communication and interpersonal skills, with the ability to convey technical concepts to non-technical stakeholders.
• A proactive and collaborative approach to problem-solving and project execution.

What’s on Offer – Life at Send

• Health Insurance through AXA, covering medical, dental, optical, mental health and therapies, plus access to Spill that provides free confidential mental health support and therapy.
• Life Insurance with coverage of four times basic salary, and Income Protection for up to 36 months at 75% of salary, including rehabilitation support.
• Salary sacrifice pension scheme through Royal London. Send contributes 8% and employee minimum of 4%.
• Time Off – 25 days annual leave for all colleagues, no matter where you are located in the world, plus public holidays. We also offer volunteering time and a wellness day.
• Annual learning and development budget to use through Learnerbly, giving you access to hundreds of books, courses, conferences, subscriptions and learning resources to support your development.

Check out Send’s public Handbook for more information on our product, recruitment process, team, benefits and much more.

Solution Consultant – Recruitment Process

Our recruitment process for our Solution Consultant role will consist of 2 formal interviews:

Intro call with our in-house recruiter, Liam (30 minutes) – This will cover your background, motivations and communication, along with a chance to get to know Send and the role better.

Stage 1 – Technical Interview with Greg Hall, Head of Engineering and Michael Brierley, Senior Developer (45-60 minutes) – This will include a technical Q&A, plus a system design task

Stage 2 – Interview with Tash Bond, Chief Delivery Officer and Chris Newton, CTO (60 minutes)

At Send, our focus lies in enhancing our culture rather than building a team that fits a cultural alignment. We recognise from our experience that a diverse, equitable, and inclusive team enhances our innovation, creativity, decision-making, overall performance, team success, and much more.

When considering applying for a role that has captured your interest, we encourage you to submit an application even if you don’t meet every requirement. Studies show that women, Indigenous people, and individuals of color are less likely to apply for jobs unless they meet every qualification and requirement detailed within the job advert. At Send, we aim to break away from this trend.

When it comes to growing the team, we welcome everyone to apply, irrespective of your background, ethnicity, or culture. We are committed to thoroughly reviewing all applications and refraining from discrimination based on race, ethnicity, color, religion and belief, national origin, sexual orientation, age, marital status or civil partnership, family status, pregnancy and maternity, disability (both visible and invisible), gender identity or expression, or any other legally protected status.

We understand that fostering inclusive hiring practices is a continuous journey that requires dedication and ongoing improvement. We welcome any feedback you may have regarding our hiring or interview processes.

If you have any specific needs or additional requirements, please feel free to share them with us in the designated space on your application. Our aim is to ensure a smooth and comfortable application and interview process as possible.

Need help with your application or have additional questions regarding the role? Email – liam.longstaff-pagoni@send.technology

#LI-Remote